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Artificial intelligence-based virtual assistant and employee engagement : an empirical investigation

Dutta, Debolina; Mishra, Sushanta Kumar - 2025

Persistent link: https://www.econbiz.de/10015396082

Augmented employee voice and employee engagement using artificial intelligence-enabled chatbots : a field study

Dutta, Debolina; Mishra, Sushanta Kumar; Tyagi, Divya - In: International journal of human resource management 34 (2023) 12, pp. 2451-2480

Persistent link: https://www.econbiz.de/10014323503

Perceived external prestige and employee outcomes : mediation effect of organizational identification

Mishra, Sushanta Kumar - In: Corporate reputation review : an international journal 16 (2013) 3, pp. 220-233

Persistent link: https://www.econbiz.de/10009789557

Linking perceived organizational support to emotional labor

Mishra, Sushanta Kumar - In: Personnel review : a professional journal reporting new … 43 (2014) 6, pp. 845-860

Persistent link: https://www.econbiz.de/10010417258

Linking emotional dissonance and organizational identification to turnover intention and emotional well-being : a study of medical representatives in India

Mishra, Sushanta Kumar; Bhatnagar, Deepti - In: Human resource management 49 (2010) 3, pp. 401-419

Persistent link: https://www.econbiz.de/10003984137

Linking core self-evaluation and emotional exhaustion with workplace loneliness : does high LMX make the consequence worse?

Anand, Payal; Mishra, Sushanta Kumar - In: International journal of human resource management 32 (2021) 10, pp. 2124-2149

Persistent link: https://www.econbiz.de/10012515726

Chapter 4 Sales Employee's Emotional Labor: A Question of Image or Support

Mishra, Sushanta K. - In: What have we learned? : ten years on, (pp. 107-131). 2011

Based on a study of 523 medical sales representatives, the present study investigates the relationships among employees' perception about organizational image, organizational support, and the way they perform their emotional labor during customer interaction. As predicted, the study found...

Persistent link: https://www.econbiz.de/10015379007