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Employee brand love and love behaviors : perspectives of social exchange and rational choice

Wang, Yao-Chin; Ryan, Bill; Yang, Chu-En - In: International journal of hospitality management 77 (2019), pp. 458-467

Persistent link: https://www.econbiz.de/10011988681

Serve perfectly, being happier : a perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being

Wang, Yao-Chin; Xu, Shi; Ma, Emily - In: International journal of hospitality management 96 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012585688

Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants

Wang, Yao-Chin; Lang, Chunmin - In: Journal of retailing and consumer services 50 (2019), pp. 1-9

Persistent link: https://www.econbiz.de/10012114108

Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior

Ma, Emily; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349

Persistent link: https://www.econbiz.de/10013387202

Authentic leadership and engaging employees : a moderated mediation model of leader-member exchange and power distance

Du, Juan; Ma, Emily; Lin, Xinyue; Wang, Yao-Chin - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 479-489

Persistent link: https://www.econbiz.de/10013387223

A workplace-driven model on the formation of OCB-C : perspectives of social exchange theory and agency theory

Xu, Shi; Wang, Yao-Chin; Ma, Emily - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2684-2703

Persistent link: https://www.econbiz.de/10013412697

When proactive employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory

Ma, Emily; Du, Juan; Xu, Shi; Wang, Yao-Chin; Lin, Xinyue - In: International journal of hospitality management 107 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10014227652

Utilize OCB-C-driven learning mechanism to empower employees as good citizens : perspective of trial-and-error learning theory

Wang, Yao-Chin; Xu, Shi; Ma, Emily; Xu, Fengzeng - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 196-210

Based on trial-and-error learning theory, this study proposes an OCB-C (Organizational Citizenship Behavior toward customers)-driven social learning mechanism for the formation of other two types of OCB (OCB-O toward organizations and OCB-I toward coworkers). In this process, we propose that...

Persistent link: https://www.econbiz.de/10015371667