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The role of perceived organizational support on emotional labor in the airline industry
Moon, Tae Won; Hur, Won-moo; Jun, Jae-kyonn - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 105-123
Persistent link: https://www.econbiz.de/10009722495
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Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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The relationship of coworker incivility to job performance and the moderating role of self-efficacy and compassion at work : the Job Demands-Resources (JD-R) approach
Rhee, Seung-Yoon; Hur, Won-Moo; Kim, Minsung - In: Journal of business and psychology 32 (2017) 6, pp. 711-726
Persistent link: https://www.econbiz.de/10011778127
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The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo; Park, Sang Il; Moon, Tae Won - In: The journal of services marketing 28 (2014) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
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Linking flight attendants' job crafting and OCB from a JD-R perspective : a daily analysis of the mediation of job resources and demands
Shin, Yuhyung; Hur, Won-Moo - In: Journal of air transport management 79 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012112417
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The mixed blessing of coworker support : understanding family-work conflict, emotional exhaustion, and job satisfaction
Han, Youjin; Lee, Sang-Hoon; Hur, Won-Moo; Le, Hoanh-Su - In: Baltic journal of management : BJM 18 (2023) 2, pp. 141-156
Persistent link: https://www.econbiz.de/10014331063
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Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol - In: Service business 16 (2022) 2, pp. 309-330
Persistent link: https://www.econbiz.de/10013273619