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Finsterwalder, Jörg
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Kupplerwieser, Volker G.
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Journal of strategic marketing
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
Tomczak, Torsten
;
Reinecke, Sven
;
Finsterwalder, Jörg
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 399-421)
.
2000
Persistent link: https://www.econbiz.de/10001497664
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2
Segmenting outbound tourists based on their activities : toward experiential consumption spheres in tourism services?
Finsterwalder, Jörg
;
Laesser, Christian
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 21-43
Persistent link: https://www.econbiz.de/10010197668
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3
Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg
;
Kupplerwieser, Volker G.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 607-618
Persistent link: https://www.econbiz.de/10009533067
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