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SRM index development and validation in Indian automobile sector
Agariya, Arun Kumar; Singh, Deepali - In: International journal of business performance and … 8 (2016) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10011610193
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CRM scale development for enhancing business excellence in the Indian airline sector
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of business excellence 12 (2017) 4, pp. 537-557
Persistent link: https://www.econbiz.de/10011801640
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CRM index : an effective weapon for relationship enhancement
Agariya, Arun Kumar; Singh, Deepali - In: International journal of financial services management … 6 (2013) 3, pp. 179-199
Persistent link: https://www.econbiz.de/10010338906