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Structural estimation of callers' delay sensitivity in call centers

Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746

Persistent link: https://www.econbiz.de/10010234717

Implications of hyperbolic discounting for optimal pricing and scheduling of unpleasant services that generate future benefits

Plambeck, Erica L.; Wang, Qiong - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1927-1946

Persistent link: https://www.econbiz.de/10009788937

Fitting the Pht/Mt/s/c time-dependent departure process for use in tandem queueing networks

Nasr, Walid W.; Taaffe, Michael R. - In: INFORMS journal on computing : JOC 25 (2013) 4, pp. 758-773

Persistent link: https://www.econbiz.de/10010203578

Optimal workflow decisions for investigators in systems with interruptions

Dobson, Gregory; Tezcan, Tolga; Tilson, Vera - In: Management science : journal of the Institute for … 59 (2013) 5, pp. 1125-1141

Persistent link: https://www.econbiz.de/10009751183

Maintaining secure and reliable distributed control systems

Sleptchenko, Andrei; Johnson, M. Eric - In: INFORMS journal on computing : JOC 27 (2015) 1, pp. 103-117

Persistent link: https://www.econbiz.de/10010505082

Scheduling homogeneous impatient customers

Bassamboo, Achal; Singh Randhawa, Ramandeep - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 2129-2147

Persistent link: https://www.econbiz.de/10011520410

Appointment capacity planning in specialty clinics : a queueing approach

Izady, Navid - In: Operations research 63 (2015) 4, pp. 916-930

Persistent link: https://www.econbiz.de/10011313178

Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback

Huang, Junfei; Carmeli, Boaz; Mandelbaum, Avishai - In: Operations research 63 (2015) 4, pp. 892-908

Persistent link: https://www.econbiz.de/10011313185

The vehicle mix decision in emergency medical service systems

Chong, Kenneth C.; Henderson, Shane G.; Lewis, Mark E. - In: Manufacturing & service operations management : M & SOM 18 (2016) 3, pp. 347-360

Persistent link: https://www.econbiz.de/10011516516

Last place aversion in queues

Buell, Ryan W. - 2017

This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors, as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which participants waited in virtual...

Persistent link: https://www.econbiz.de/10011928910