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transformative service
Bestattungsgewerbe
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Beziehungsmarketing
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Consent toPay (CTP)
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Consumer behaviour
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Customer satisfaction
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Emotion
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Food wastage
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Food waste
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Funeral services
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Kundenzufriedenheit
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Quebec households
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Relationship marketing
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Retention pond
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Service industry
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Services
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Services marketing
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Undertaker
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andbehavioral factors
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barriers and facilitators to food waste reduction
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citizen preferences
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cognitive
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cognitive biases
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consumer-employee service relationship
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developments
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emotions
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food waste diary
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food waste measurement
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food wastereduction
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food wastereduction strategies
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knowledge of food wasteful behaviors
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psychological
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reducing losses
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Cloutier, Jacinthe
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Services marketing quarterly
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What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
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