//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
14,636
Relationship marketing
14,636
Consumer behaviour
6,697
Konsumentenverhalten
6,697
Customer satisfaction
4,150
Kundenzufriedenheit
4,149
Dienstleistungsqualität
3,076
Service quality
3,076
Brand management
1,976
Markenführung
1,976
Brand image
1,574
Markenimage
1,574
Social Web
1,479
Social web
1,479
Lieferantenmanagement
1,390
Supplier relationship management
1,390
Internet marketing
1,107
Online-Marketing
1,107
Confidence
1,087
Vertrauen
1,086
Customer integration
1,074
Kundenintegration
1,071
E-commerce
1,021
Electronic Commerce
1,020
Brand
1,007
Einzelhandel
999
Retail trade
999
Markenartikel
989
Marketing management
975
Marketingmanagement
974
Online retailing
934
Online-Handel
934
Customer value
926
Kundenwert
925
Verwaltungsreform
777
Administrative reform
775
Customer service
715
Kundenservice
711
Emotion
677
USA
674
more ...
less ...
Online availability
All
Undetermined
7,352
Free
1,204
Type of publication
All
Article
15,316
Book / Working Paper
98
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
15,414
Aufsatz im Buch
4,109
Book section
4,109
Hochschulschrift
1,855
Graue Literatur
1,706
Non-commercial literature
1,706
Thesis
1,467
Collection of articles of several authors
950
Sammelwerk
950
Working Paper
945
Arbeitspapier
907
Aufsatzsammlung
632
Case study
527
Fallstudie
527
Konferenzschrift
341
Ratgeber
247
Bibliografie enthalten
231
Bibliography included
231
Guidebook
226
Conference proceedings
194
Lehrbuch
167
Dissertation u.a. Prüfungsschriften
164
Amtsdruckschrift
146
Government document
146
Textbook
144
Conference paper
136
Konferenzbeitrag
136
Handbook
123
Handbuch
123
Collection of articles written by one author
63
Sammlung
63
Festschrift
49
Reprint
49
Bibliografie
40
Glossar enthalten
28
Glossary included
28
Fallstudiensammlung
27
Interview
26
Forschungsbericht
24
more ...
less ...
Language
All
English
14,569
German
765
French
28
Italian
18
Russian
15
Spanish
8
Romanian
4
Czech
2
Hungarian
2
Portuguese
2
Bulgarian
1
Croatian
1
Dutch
1
Polish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
52
Kumar, V.
48
Hollebeek, Linda D.
38
Mattila, Anna S.
36
Gil Saura, Irene
35
Verhoef, Peter C.
35
Smith, Alan D.
31
Palmatier, Robert W.
30
Prentice, Catherine
30
Svensson, Göran
30
Homburg, Christian
29
Herrmann, Andreas
27
Loureiro, Sandra Maria Correia
27
Bruhn, Manfred
26
Agnihotri, Raj
24
Grewal, Dhruv
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Klaus, Philipp
23
Vrontis, Demetris
23
Huber, Frank
22
Thaichon, Park
22
Evanschitzky, Heiner
21
Ruyter, Ko de
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
Quach, Sara
20
Wieseke, Jan
20
Karjaluoto, Heikki
19
Rather, Raouf Ahmad
19
Sesé, F. Javier
19
Casidy, Riza
18
Kim, Wansoo
18
Neslin, Scott A.
18
Rahman, Zillur
18
Ahn, Jiseon
17
Heinonen, Kristina
17
more ...
less ...
Institution
All
Europäische Kommission
12
International Conference on Relationship Marketing <9, 2009, Berlin>
2
Groupement de recherches sur l'administration locale en Europe
1
Ifo-Institut für Wirtschaftsforschung
1
Institut für Angewandte Wirtschaftsforschung <Tübingen>
1
OECD
1
Ständige Konferenz der Innenminister und -senatoren der Länder / Unterausschuß Reform des Gemeindehaushaltsrechts
1
Weltbank
1
Zentrum für Europäische Wirtschaftsforschung
1
more ...
less ...
Published in...
All
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Tourism management : research, policies, practice
108
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
more ...
less ...
Source
All
ECONIS (ZBW)
15,414
Showing
1
-
10
of
15,414
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
Saved in:
2
Der Bürger als Kunde: Spezifika öffentlicher Kundenbeziehungen am Beispiel einer Analyse der Kundenzufriedenheit bei Finanzämtern
Klausegger, Claudia
;
Scharitzer, Dieter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
46
(
2000
)
3
,
pp. 280-300
Persistent link: https://www.econbiz.de/10001525120
Saved in:
3
Kundenfreundlichkeit : eine Bilanz
Mandelartz, Herbert
- In:
Verwaltung & Management : VM ; Zeitschrift für moderne …
16
(
2010
)
1
,
pp. 31-35
Persistent link: https://www.econbiz.de/10003935524
Saved in:
4
How hybrid managers act as "canny customers" to accelerate policy reform : a case study of regulator-regulatee relationships in the UK's tax agency
Currie, Graeme
;
Tuck, Penelope
;
Morrell, Kevin
- In:
Accounting, auditing & accountability journal
28
(
2015
)
8
,
pp. 1291-1309
Persistent link: https://www.econbiz.de/10011408077
Saved in:
5
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
6
Good governance, administrative reform and socio-economic realities : a South Pacific perspective
Ray, Binayak
- In:
International journal of social economics
26
(
1999
)
1/3
,
pp. 354-369
Persistent link: https://www.econbiz.de/10001398071
Saved in:
7
Policy reforms, institutions and the poor in rural India
Gaiha, Raghav
;
Kulkarni, Vani S.
- In:
Contemporary South Asia
8
(
1999
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10001401472
Saved in:
8
Procesos de reforma en la gestión del empleo público
González Martínez, Xosé Manuel
- In:
Hacienda pública española : review of public economics
(
1998
)
2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10001402150
Saved in:
9
La Révolution française et le maillage territorial
Derycke, Pierre-Henri
-
1990
Persistent link: https://www.econbiz.de/10001329788
Saved in:
10
Economic and other ideas behind the New Zealand reforms
Easton, Brian H.
- In:
Oxford review of economic policy
10
(
1994
)
3
,
pp. 78-94
Persistent link: https://www.econbiz.de/10001332623
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->