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Das Dienstleistungsgeschehen als Zusammenspiel von Unternehmen, Kunden und Fachkräften : Qualität durch Kooperation
Dunkel, Wolfgang; Afting, Matthias; Koch, Carolyn - In: Mit Dienstleistungen die Zukunft gestalten : [Impulse …, (pp. 141-150). 2011
Persistent link: https://www.econbiz.de/10008903855
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Service performance improvement by using RFID-enabled goods traceability data : a case study
Inaba, Tatsuya; Miyazaki, Shigenobu - In: International journal of services technology and management 14 (2010) 4, pp. 310-325
Persistent link: https://www.econbiz.de/10008935940
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Improving service delivery : investigating the role of information sharing, job characteristics, and employee satisfaction
Bontis, Nick; Richards, David; Serenko, Alexander - In: The learning organization : TLO ; the international … 18 (2011) 3, pp. 239-250
Persistent link: https://www.econbiz.de/10009158283
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Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee; Liu, Hsiang-te; Cheng, Lee-joy - In: Public management review 13 (2011) 4, pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
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To blow one's trumpet or not? a case study of a coaching institute in the educational services industry
Singh, Ramendra; Sinha, Alok Kumar; Sharma, Akhil - In: The marketing review 11 (2011) 1, pp. 83-100
Persistent link: https://www.econbiz.de/10009233527
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Improving efficiency and accountability : a case study on outsourcing strategies in higher education in Sri Lanka
Herath, Siriyama Kanthi; Wickramasinghe, Danture; … - In: International journal of managerial and financial accounting 2 (2010/11) 3, pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
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"We are not contractors" : professionalizing the interactive service work of NGOs in Rajasthan, India
O'Reilly, Kathleen - In: Economic geography 87 (2011) 2, pp. 207-226
Persistent link: https://www.econbiz.de/10009010101
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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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Inventory management and ABC analysis practices in competitive environments
Smith, Alan D. - In: International journal of procurement management 4 (2011) 4, pp. 433-454
Persistent link: https://www.econbiz.de/10009379447
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The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.; Gray, Irwin; Yodice, Paul C.; Rezai, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 9-24
Persistent link: https://www.econbiz.de/10009381990