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When offline stores reduce online returns
Hirche, Christian F.; Bijmolt, Tammo H. A.; Gijsenberg, … - 2021
Persistent link: https://www.econbiz.de/10012522241
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Digitalization of retailing: customer’s experiences, retail channel choices, and the chief digital officer
Hermes, Anna - 2022
Persistent link: https://www.econbiz.de/10014435147
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Towards monitoring and building customer share of wallet in physical retail with in-store and mobile information systems
Vuckovac, Denis - 2018
Persistent link: https://www.econbiz.de/10012163714
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Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions
Ograjenšek, Irena; Žabkar, Vesna - 2005
Persistent link: https://www.econbiz.de/10008657051
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Costumer reactions to real out-of-stocks
Helm, Roland; Hegenbart, Thomas - 2011
Persistent link: https://www.econbiz.de/10009155405
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Kundenzufriedenheit und Beziehungsqualität im Einzelhandel : Inhalte und Messung
Möhlenbruch, Dirk; Böse, Katja; Ritschel, Falk - 2008
Persistent link: https://www.econbiz.de/10003670486
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Der Einfluss des Mitarbeiterverhaltens auf die Kundenzufriedenheit : eine wissenschaftliche Analyse empirischer Befunde
Hellmann, Janina - 2016
Persistent link: https://www.econbiz.de/10013447089
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Renaissance im Handel
1992
Persistent link: https://www.econbiz.de/10000871777
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Recent changes in marketing and trade practices in the US lettuce and fresh-cut vegetable industries
Glaser, Lewrene K. (contributor);  … - 2001 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002131804