Bhatnagar, Jyotsna; Sharma, Anuradha - In: Management and Labour Studies 28 (2003) 3, pp. 199-208
Indian organizations are witnessing a change in the role of HR. There is a movement towards the customerization of the role, with special emphasis on the knowledge sector. The current study analyses the trend of this service role, drawing upon Indian ethos. In the second part of the paper an...