We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...

At present Germany experiences a shake-up of the hospital industry, following the introduction of a DRG-based hospital budgeting system. Hospital owners re-evaluate their assets and adapt their strategies to the new regulatory environment. Benchmarking studies play a vital role in assessing own...

We report on an application of data envelopment analysis to hospital capacity planning in Germany. This work was carried out as part of a ministry report prepared by a major German health care consulting company. Our input into this report is a first attempt to incorporate the relative economic...

We study the robustness of empirical efficiency valuations of production processes in an extended Farrell model. Based on input and output data, an empirical efficiency status---efficient or inefficient---is assigned to each of the processes. This status may change if the data of the observed...

We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...

In a hospital environment that demands a careful balance between commercial and clinical interests, the extent to which physicians are involved in hospital leadership varies greatly. This paper assesses the influence of the extent of this involvement on staff-to-patient ratios. Using data...