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Strategic change implementation and performance loss in the front lines
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of marketing 71 (2007) 4, pp. 156-171
Persistent link: https://www.econbiz.de/10003565703
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Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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Are Tradeoffs Inherent in Diversification Moves? A Simultaneous Model for Type of Diversification and Mode of Expansion Decisions
Chatterjee, Sayan; Singh, Jagdip - In: Management science : journal of the Institute for … 45 (1999) 1, pp. 25-41
Persistent link: https://www.econbiz.de/10006096883
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Innovations in Retail Business Models
Sorescu, Alina; Frambach, Ruud T.; Singh, Jagdip; … - In: Journal of retailing 87 (2011) 1, pp. 3-17
Persistent link: https://www.econbiz.de/10009177974
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When Institutional Work Backfires: Organizational Control of Professional Work in the Pharmaceutical Industry
Singh, Jagdip; Jayanti, Rama K. - In: Journal of management studies : JMS 50 (2013) 5, pp. 900-929
Persistent link: https://www.econbiz.de/10010134079
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Bottom-up learning in marketing frontlines: conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-845
Persistent link: https://www.econbiz.de/10010035305
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I Special Issue on the Dimensions of Marketing's Relationship to Society - What Goes Around Comes Around: Understanding Trust-Value Dilemmas of Market Relationships
Singh, Jagdip; Jayanti, Rarna K.; Kilgore, Jean E.; … - In: Journal of public policy & marketing : JPP & M ; an … 24 (2005) 1, pp. 38-62
Persistent link: https://www.econbiz.de/10007023560
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Behavioral and Psychological Consequences of Boundary Spanning: Burnout for Customer Service Representatives
Singh, Jagdip; Goolsby, Jerry R.; Rhoads, Gary K. - In: Journal of marketing research : JMR 31 (1994) 4, pp. 558-569
Persistent link: https://www.econbiz.de/10006687026
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Toward understanding consumers' role in medical decisions for emerging treatments - Issues, framework and hypotheses
Singh, Jagdip; Cuttler, Leona; Silvers, J.B. - In: Journal of business research : JBR 57 (2004) 9, pp. 1054
Persistent link: https://www.econbiz.de/10006717752
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Tackling measurement problems with Item Response Theory - Principles, characteristics, and assessment, with an illustrative example
Singh, Jagdip - In: Journal of business research : JBR 57 (2004) 2, pp. 184-208
Persistent link: https://www.econbiz.de/10006719095