The performance impact of advanced manufacturing has received considerable attention in recent years. In this research, we define advanced manufacturing under the umbrella of world class manufacturing (WCM) and investigate whether there is causal relationship between the degree of WCM...

Purpose: The purpose of this paper is to study the impact of successfully assessing basic resources of an organization, such as technology and human resources, needed to enhance performance of service businesses through the use of quality management ideals. Effective coordination of these two...

The close linkage between competitive strategy and functional strategic activities is asserted to be a precondition to the achievement of optimal business performance. This study explores how the relationship between (and among) operations, marketing, and competitive strategies affects...