This chapter offers a preliminary investigation into the impact of the COVID-19 pandemic on consumer purchasing behaviour within the grocery retail industry and supports evidence that since the pandemic began at the end of 2019, there have been changes in the demands and behaviours of consumers...

Explores the supply‐side of the global IT outsourcing marketplace. Argues that companies should seek to understand the strategic positioning of IT suppliers. In recent years, the large IT service providers have made inroads into new vertical markets from health care to e‐commerce. They have...

The popular link between competitive strategy and information technology often misleadingly assumes that benefits accrue from technical change irrespective of good management practice. Considers the results from field work on managing two IT projects at a UK bank. Investment in IT is generally...