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Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy; Cheung, Ronnie - In: International journal of process management and … 4 (2014) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
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The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng; Cho, Nam-heung; Won, Doyeon - In: Journal of global scholars of marketing science : … 24 (2014) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Customer perception and satisfaction on M-banking
Bhaskar, P. Phani; Kumar, D. Prasanna - In: International journal of economic research 13 (2016) 1, pp. 303-322
Persistent link: https://www.econbiz.de/10011560841
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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Customer perceptions of the Albergo Diffuso concept : what makes the difference in terms of service excellence?
Vallone, Cinzia; Veglio, Valerio - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 3, pp. 367-375
Persistent link: https://www.econbiz.de/10012157497
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Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
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How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: Journal of retailing and consumer services 42 (2018), pp. 65-77
Persistent link: https://www.econbiz.de/10011826039