Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gabriel Gazzoli and Murat Hancer; BeomCheol (Peter) Kim
| Year of publication: |
2013
|
|---|---|
| Authors: | Gazzoli, Gabriel ; Hancer, Murat ; Kim, Peter Beomcheol |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 24.2013, 4, p. 382-400
|
| Subject: | Employee-customer orientation | Job satisfaction | Employee commitment | Customer's perception of interaction quality | Customer satisfaction | Employees | Customers | Kundenzufriedenheit | Arbeitszufriedenheit | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009790197