Purpose: Security and safety have remained important concerns for mankind since ancient times. In the context of railways, however, the threat perceptions to safety and security have increased significantly lately. In view of this, the Indian Railways requires an effective and efficient...

The aim of this article is to identify the key parameters of effective value-chain management in an information technology-driven industry. Further, the article aims to elucidate the hierarchical relationship among the parameters to facilitate focused interventions at ‘strategic’,...

This paper discusses the practical contribution of ISM to model the inhibitors of a safety health environment and risk (SHER) service supply chain in the Indian context. ISM is a well-proven strategy for analysing the synergic influences of various attributes which affect the overall system...

Purpose – This paper aims to identify various information risks that could impact a supply chain, and develops a conceptual framework to quantify and mitigate them. Design/methodology/approach – Graph theory has been used to quantify information risks while interpretive structural modelling...

Purpose – Education is becoming much more of a “product” with varying customers and stakeholders. There are huge pressures to become more accountable and responsive to customer needs, and educational institutions need to become more efficient, effective and customer‐centric. Quality is...

Purpose – The Indian higher educational system is one of the largest in the world. Besides, the growth of students and universities, the range of disciplines and universities in professional and vocational education has greatly increased. With the sudden immense growth of the educational...

Purpose – This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy in a DAP‐winning company. Design/methodology/approach – A face‐to‐face interview and a literature...