Textual data has become increasingly common in business analytic data sets. While concept-based text mining offers a method of extracting meaningful information from text data, methods for monitoring of customer perceptions of business processes and products that are discussed in...

Purpose: The purpose of this study includes two parts. First, it introduces a machine-based method for model and instrument development and updating that integrates large sample qualitative data. Second, a new model and instrument for e-commerce customer satisfaction are developed....

Since the concept of business intelligence (BI) was introduced in the late 1980s, many organizations have implemented BI to improve performance but not all BI initiatives have been successful. Practitioners and academicians have discussed the reasons for success and failure, yet, a consistent...

The purpose of this dissertation is to examine the external factors that influence an organizations' business intelligence (BI) data collection strategy when mediated by BI attributes. In this dissertation, data warehousing strategies are used as the basis on which to frame the exploration of BI...