This research focuses on how consumers perceive the quality level of a complex stimulus (in our case, a service encounter) and how this perception affects consumers' overall assessment of the quality level of the firm. As such, it should be of interest to consumer behavior theorists as well as...

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...

For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system. Without a valid measure, it would be difficult to establish and implement appropriate tactics or strategies for service...

This paper analyzes progress on the Poverty Reduction Strategy Paper—Country Development Strategy (PRSP–CDS) in the Kyrgyz Republic for 2007–10. The CDS is the most important concept paper that outlines midterm vision of the Kyrgyz Republic. The paper also discusses that...

The paper presents the Annual Progress report on The Gambia’s Poverty Reduction Strategy Paper. This has enabled the government to substantially reduce the stock of domestic arrears that have been due to contractors, consultants, and suppliers and at the same time liquidate all loans owed...

The government of Burundi undertook to prepare the first Growth and Poverty Reduction Strategy Framework (GPRSF). The general framework for most economic and social development programs initiated by Burundi and its donors has been established. A general balance sheet of performance has also been...

This Poverty Reduction Strategy Paper on the Democratic Republic of Congo discusses economic policies and development. The macroeconomic and budget framework has been developed to take into account the effects of sectoral policies to maintain macroeconomic stability, a necessary condition for...

This paper discusses key findings of the Third Annual Progress Report (APR) on the Poverty Reduction Strategy Paper (PRSP) for Guinea. The PRS implemented by the government since 2002 has the overall objective of reducing poverty significantly and sustainably, by increasing incomes and improving...

The health of the population in Guinea is also one of the determinants of poverty, owing to its impact on the ability of the population to work with vigor. There are large disparities depending on the urban/rural residence and administrative region. In terms of the poverty level of households,...