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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants

Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012425246

Visual design, message content, and benefit type : the case of a cause-related marketing campaign

Gao, Yixing; Wu, Luorong; Shin, Joongwon; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 5, pp. 761-779

Persistent link: https://www.econbiz.de/10012230370

The servicescape and its impact on consumer satisfaction : a meta-analysis

Wang, Peihao; Wu, Luorong; Gao, Lisa Yixing; Mattila, … - 2025

Persistent link: https://www.econbiz.de/10015373259

Robotic involvement in the service encounter : a value-centric experience framework and empirical validation

Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: Journal of Service Management 32 (2021) 5, pp. 783-812

Purpose: Taking a mixed-method approach, this research developed and validated a novel, value-centric experience framework delineating robotic involvement in the service encounter and its subsequent impact on customers' experiences. Design/methodology/approach: Focused on robotic restaurant...

Persistent link: https://www.econbiz.de/10012641057

Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape

He, Zeya; Wu, Luorong; Li, Xiang - In: Journal of service management 34 (2023) 4, pp. 657-695

Persistent link: https://www.econbiz.de/10014338199

Diversity and inclusion in hospitality and tourism : guest editorial

Yang, Wan; Madera, Juan M.; Xu, Shi; Wu, Luorong; Ma, Emily - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3737-3742

Persistent link: https://www.econbiz.de/10014429845

Diversity and inclusion in hospitality and tourism : bridging the gap between employee and customer perspectives

Madera, Juan M.; Yang, Wan; Wu, Luorong; Ma, Emily; Xu, Shi - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3972-3989

Persistent link: https://www.econbiz.de/10014429888

Special issue: diversity and inclusion in hospitality and tourism

Yang, Wan (ed.); Madera, Juan M. (ed.); Xu, Shi (ed.); … - 2023

Persistent link: https://www.econbiz.de/10014429928

Unlocking the transformative power of hospitality and tourism experiences : towards theoretical syntheses and research agenda

Wu, Luorong; Fan, Alei; Hou, Yuansi; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 8, pp. 1316-1334

Persistent link: https://www.econbiz.de/10015192563

Special issue: hospitality & tourism experience

Wu, Luorong (ed.); Fan, Alei (ed.); Hou, Yuansi (ed.); … - 2024

Persistent link: https://www.econbiz.de/10015192928