Purpose: This study investigates the effects of using social media for customer service on firms' reputation building. In addition, this study explores the role of absorptive capacity, ISO (International Organization for Standardization) 9,000 implementation and periodic training for management...

Purpose: Current literature provides limited insights into the supply chain contexts within which e-commerce can create higher value for firms. To address this literature gap, this research explores the value potential, and thus value creation process, of e-commerce initiatives for supply chain...

This study reviewed 128 articles that examined occupational health and safety (OHS) issues in operations management (OM). We first investigated the distribution of articles by journal type, year of publication, methodologies and research contexts. Based on citation network analysis, an objective...

Purpose – The purpose of this paper is to investigate the impacts of voluntary Occupational Health and Safety Management System (OHSMS) certification (i.e. OHSAS 18001) on fashion and textiles‐related companies’ financial performance. Design/methodology/approach – From all US‐listed...

This chapter proposes that institutions in host and home countries jointly determine expatriate management in emerging market multinational enterprises (EMNEs). Meanwhile, global work undertaken by expatriates in EMNEs dynamically shapes home and host institutions. Drawing from the institutional...