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A Lean Six Sigma execution strategy for service sectors : what you need to know before starting the journey
Waterbury, Theresa; Bonilla, Claribel - In: International journal of six sigma and competitive … 4 (2008/09) 4, pp. 395-408
Persistent link: https://www.econbiz.de/10003827207
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Service quality evaluation methods : state and outlook
Urban, Wieslaw - In: Proceedings / First International Symposium on Services …, (pp. 125-136). 2009
Persistent link: https://www.econbiz.de/10003862595
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Internal marketing as a factor of success in new service development : an empirical approach
Sánchez Hernández, María Isabel - In: International review on public and nonprofit marketing … 5 (2008) 1, pp. 81-82
Persistent link: https://www.econbiz.de/10003732085
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Quality management : a key process in the service industries
Zwikael, Ofer; Globerson, Shlomo - In: The service industries journal 27 (2007) 7/8, pp. 1007-1020
Persistent link: https://www.econbiz.de/10003598941
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An integrated closed-loop model for service performance management
Parameshwaran, R.; Srinivasan, P. S. S. - In: International journal of services and operations management 4 (2008) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
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Effective corporate strategies for implementation of quality management in service organisations : an empirical research study
Saee, John; Mahmood, Zahid - In: Contemporary corporate strategy : global perspectives, (pp. 139-163). 2007
Persistent link: https://www.econbiz.de/10003607991
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Production and operations management
Van Eeden, Joubert - In: Business logistics management : a supply chain perspective, (pp. 167-192). 2009
Persistent link: https://www.econbiz.de/10003941406
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Modelling the clusters of critical success factors of Six Sigma for non-formal service sectors using interpretive structural modelling
Talankar, Amol; Verma, Prakash; Seth, Nitin - In: International journal of six sigma and competitive … 9 (2015) 2/3/4, pp. 222-240
Persistent link: https://www.econbiz.de/10011547638
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Investigating critical factors affecting the operational excellence of service firms in Jordan
Shehadeh, Rana Mohammad; Al-Zu'bi, Zu'bi M. F.; … - In: Journal of management research 8 (2016) 1, pp. 157-190
Persistent link: https://www.econbiz.de/10011436934