We examine the effect of a representative pension reform on the retention and productivity of workers. The reform cut pension annuities and early retirement benefits for public school teachers, projected to save eight percent of pension revenues. We leverage administrative records and a...

Purpose – The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria. Design/methodology/approach – Major processes within each natural work team are...

Unveils the myth that process breakthrough methodologies like business process improvement, process re‐engineering, and process innovation, provide a greater total organizational improvement than continuous improvement methodologies. Also shows how to combine continuous improvement and...

The complexity of today’s business environment has made it ecessary to evaluate all the alternatives before committing resources to an improvement process. Combines total business management, total cost management, total productivity management, total quality management, and total technology...