To what extent does the number of response categories in a Likert-type scale influence the resultant data? Surprisingly little attention has been paid to the issue of whether the response category format has any influence on data characteristics such as the mean, coefficient of variation,...

Price fixing is an illegal activity with heavy penalties, yet corporations continue to be indicted for the practice. To stop the chance your company is engaging in illegal price fixing, employ these three strategies. First, educate managers as to the disastrous consequences of price fixing and...

Plagiarism is a significant and growing problem in higher education. This paper sets out 14 easily implementable tactics to reduce the incidence of plagiarism or reduce the chance of it being successfully attempted by students

New products are common in consumer goods categories, but their success is never guaranteed. The businesses that introduce new consumer products lack benchmarks about what success can reasonably be expected from their new products. To benchmark new product success, this study uses thousands of...

This paper examines three important issues in brand management – the route to brand growth, the idea that brands should be uniquely differentiated, and the building and maintenance of brand equity. The chapter presents evidence from numerous studies to show that:(1) the route to brand growth...

This paper examines the relationship between price changes and customer defection levels in a ‘subscription' type market, namely car insurance. Two regression models are constructed to estimate this relationship, one model for younger customers and another for older customers. The regression...

This study examines the extent to which temporary price cuts – called ‘price promotions' in grocery markets – are bought by consumers who already buy the brand. The study extends research by Ehrenberg, Goodhardt and Hammond (1994) that found the majority of promotion buyers had bought the...

This study examines the association between market orientation and company profitability. It incorporates two methodological approaches that have generally not been used in previous research. First, it uses lagged company and environmental control variables in the data analysis, to better...