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Supply chain integration and service oriented transformation : evidence from Chinese equipment manufacturers
He, Yuanqiong; Lai, Kin Keung - In: International journal of production economics 135 (2011) 2, pp. 791-799
Persistent link: https://www.econbiz.de/10009490275
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Service climate, employee commitment and customer satisfaction : evidence from the hospitality industry in China
He, Yuanqiong; Wenli, Li; Lai, Kin Keung - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 592-607
Persistent link: https://www.econbiz.de/10009267070
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The effect of corporate social responsibility on brand loyalty : the mediation role of brand image
He, Yuanqiong; Lai, Kin Keung - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10010246006
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The impact of supplier integration on customer integration and new product performance : the mediating role of manufacturing flexibility under trust theory
He, Yuanqiong; Lai, Kin Keung; Sun, Hongyi; Chen, Yun - In: International journal of production economics 147 (2014) 2, pp. 260-270
Persistent link: https://www.econbiz.de/10010366898
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Linking organizational support to employee commitment : evidence from hotel industry of China
He, Yuanqiong; Lai, Kin Keung; Lu, Yagang - In: The international journal of human resource management 22 (2011) 1, pp. 197-217
Persistent link: https://www.econbiz.de/10008988386
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Organizational empowerment and service strategy in manufacturing
He, Yuanqiong; Sun, Hongyi; Lai, Kin Keung; Chen, Yun - In: Service business 9 (2015) 3, pp. 445-462
Persistent link: https://www.econbiz.de/10011386425
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Supply chain integration and service oriented transformation: Evidence from Chinese equipment manufacturers
He, Yuanqiong; Lai, Kin Keung - In: International journal of production economics 135 (2012) 2, pp. 791-800
Persistent link: https://www.econbiz.de/10009819397
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Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China
He, Yuanqiong; Li, Wenli; Lai, Kin Keung - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 592-608
Persistent link: https://www.econbiz.de/10009177994
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Linking organizational support to employee commitment: evidence from hotel industry of China
He, Yuanqiong; Lai, Kin Keung; Lu, Yagang - In: The international journal of human resource management 22 (2011) 1, pp. 197-218
Persistent link: https://www.econbiz.de/10008813207
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Service climate, employee commitment and customer satisfaction : Evidence from the hospitality industry in China
He, Yuanqiong; Li, Wenli; Keung Lai, Kin - In: International Journal of Contemporary Hospitality Management 23 (2011) 5, pp. 592-607
Purpose – This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including customer orientation, managerial...
Persistent link: https://www.econbiz.de/10014763075