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Breaking the silence : determi...
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Service quality
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Antony, Jiju
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89
Bruhn, Manfred
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80
Law, Rob
80
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78
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72
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67
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66
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62
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61
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59
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57
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55
Gravelle, Hugh
55
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54
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53
Cudney, Elizabeth A.
52
Garza-Reyes, Jose Arturo
51
Gruber, Jonathan
51
Schreyögg, Jonas
51
Rahman, Zillur
48
Prybutok, Victor R.
47
Town, Robert J.
47
Köseoglu, Mehmet Ali
46
Okumus, Fevzi
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Sampaio, Paulo
46
Dale, Barrie G.
45
Milcent, Carine
45
Staiger, Douglas
45
Huckman, Robert S.
44
Sony, Michael
43
Helmig, Bernd
42
David, Guy
41
Demeulemeester, Erik
41
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41
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41
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12
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International journal of hospitality management
1,105
Total quality management & business excellence
1,059
The TQM journal : the international review of organizational improvement
616
International journal of productivity and quality management : IJPQM
586
International journal of contemporary hospitality management
565
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Journal of health organization and management
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Tourism management : research, policies, practice
298
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The journal of services marketing
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Journal of hospitality marketing & management
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International Journal of Contemporary Hospitality Management
251
Quality management journal : QMJ
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Journal of health economics
233
Health care management science
230
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
226
International journal of six sigma and competitive advantage : IJSSCA
211
Auditing : a journal of practice & theory
203
International journal of quality and service sciences
203
The TQM Magazine
199
International journal of services and operations management
194
Discussion paper series / IZA
190
Cogent business & management
176
Health economics
176
Management science : journal of the Institute for Operations Research and the Management Sciences
167
Journal of travel and tourism marketing
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Journal of hospitality and tourism insights
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International Journal of Operations & Production Management
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ECONIS (ZBW)
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Other ZBW resources
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USB Cologne (EcoSocSci)
3,095
RePEc
2,287
EconStor
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BASE
338
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119
OLC EcoSci
53
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Showing
1
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10
of
70,357
Sort
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date (newest first)
date (oldest first)
1
Lean in healthcare from employees' perspectives
Drotz, Erik
;
Poksinska, Bozena
- In:
Journal of health organization and management
28
(
2014
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
Saved in:
2
European
hospital
managers' perceptions of patient-centred care : a qualitative study on
implementation
and context
Taylor, Angelina
;
Groene, Oliver
- In:
Journal of health organization and management
29
(
2015
)
6
,
pp. 711-728
Persistent link: https://www.econbiz.de/10011449383
Saved in:
3
Glimpse of customer engagament in hospitality and tourism : a qualitative content analysis
Ekka, Punit Moris
- In:
Romanian economic and business review
17
(
2022
)
3
,
pp. 40-49
Persistent link: https://www.econbiz.de/10013530996
Saved in:
4
The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.
;
McAlearney, Ann Scheck
;
Pennell, …
- In:
Health care management review : the journal for health …
41
(
2016
)
1
,
pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
Saved in:
5
Patient involvement in quality management : rationale and current status
Groene, Oliver
;
Sunol, Rosa
- In:
Journal of health organization and management
29
(
2015
)
5
,
pp. 556-569
Persistent link: https://www.econbiz.de/10011338286
Saved in:
6
The importance, challenges and prospects of taking work practices into account for healthcare quality improvement : nursing work and patient status at a glance white boards
Allen, Davina
- In:
Journal of health organization and management
30
(
2016
)
4
,
pp. 672-689
Persistent link: https://www.econbiz.de/10011585603
Saved in:
7
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
8
Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry : an empirical study
Nair, Girish Karunakaran
;
Choudhary, Nidhi
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 409-436
Persistent link: https://www.econbiz.de/10011588115
Saved in:
9
Factors influencing the choice of a quality certification in the Spanish hospitality industry
Djofack, Sidonie
;
Camacho Robledo, Marco Antonio
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 145-155
Persistent link: https://www.econbiz.de/10012584870
Saved in:
10
Promoting action on research
implementation
in health services framework applied to TeamSTEPPS
implementation
in small rural
hospitals
Ward, Marcia M.
;
Baloh, Jure
;
Zhu, Xi
;
Stewart, Greg L.
- In:
Health care management review : the journal for health …
42
(
2017
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10011632102
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