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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust

Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011460105

The role of trust for citizens' adoption of public e-services

Distel, Bettina; Koelmann, Holger; Schmolke, Florian; … - In: Trust and communication : findings and implications of …, (pp. 163-184). 2021

Persistent link: https://www.econbiz.de/10012592603

Factors influencing AI chatbot adoption in government administration : a case study of Sri Lanka's digital government

Rathnayake, Arjuna Srilal; Truong Dang Hoang Nhat Nguyen; … - In: Administrative Sciences : open access journal 15 (2025) 5, pp. 1-29

acceptance model (extended TAM) as a new research framework by adding external constructs such as trust, application design … findings revealed that social influence (SI) has a positive and significant impact on trust (TR). Also, trust and application …

Persistent link: https://www.econbiz.de/10015406745

Recommendations for trusted provision of e-government services : report

Medina, Manel (contributor) - 2013 - Dec. 2013

give citizens the expected level of confidence and trustwotthines on the services. This document collects the experience of …Under the scope of the the proposed new Regulation on electronic identification and trust services for electronic … trust services. The aim of this report is to complement the report that summarises the results of the survey, also published …

Persistent link: https://www.econbiz.de/10015274253

Drivers of e-government citizen satisfaction and adoption : the case of Jordan

Al-Ma'aitah, Mohammad - In: International journal of e-business research : an … 15 (2019) 4, pp. 40-55

Persistent link: https://www.econbiz.de/10012135049

E-government use and rebuilding trust : satisfaction with e-services as a mediator

Nawafleh, Sahem; Al-Salaiti, Alaa Ahmad - In: International journal of services and operations … 43 (2022) 4, pp. 440-459

Persistent link: https://www.econbiz.de/10014226774

Examining the success of the online public grievance redressal systems : an extension of the IS success model

Rana, Nripendra P.; Dwivedi, Yogesh K.; Williams, Michael D. - In: Information systems management 32 (2015) 1, pp. 39-59

Persistent link: https://www.econbiz.de/10011307913

An empirical study of perception of the end-user on the acceptance of smart government service in the uae

Saif Almuraqab, Nasser A.; Jasimuddin, Sajjad M.; … - In: Journal of global information management 29 (2021) 6, pp. 1-29

Persistent link: https://www.econbiz.de/10012614500

The effect of local and federal government website use on trust in government : an exploratory analysis

Kuhlmeier, David B.; Lipscomb, Clifford A. - In: International journal of electronic business 11 (2014) 4, pp. 297-331

Persistent link: https://www.econbiz.de/10011287720

Can trust in government help to enhance Indonesian citizens' involvement in Al-based public service?

Mulyawan, Rahman - In: Journal of entrepreneurship and public policy 13 (2024) 4, pp. 509-540

Persistent link: https://www.econbiz.de/10015211409