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Value co-creation through patient engagement in health care : a micro-level approach and research agenda

Hardyman, Wendy; Daunt, Kate L.; Kitchener, Martin - In: Public management review 17 (2015) 1, pp. 90-107

Persistent link: https://www.econbiz.de/10010504073

Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Hardyman, Wendy; Daunt, Kate L.; Kitchener, Martin - In: Public Management Review 17 (2015) 1, pp. 90-107

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at...

Persistent link: https://www.econbiz.de/10011104381

How social media influencers impact consumer collectives : an embeddedness perspective

Mardon, Rebecca; Cocker, Hayley; Daunt, Kate L. - In: Journal of consumer research : JCR ; an … 50 (2023) 3, pp. 617-644

Persistent link: https://www.econbiz.de/10014391416

When parasocial relationships turn sour : social media influencers, eroded and exploitative intimacies, and anti-fan communities

Mardon, Rebecca; Cocker, Hayley; Daunt, Kate L. - In: Journal of marketing management : JMM ; journal of the … 39 (2023) 11/12, pp. 1132-1162

Persistent link: https://www.econbiz.de/10014427129

Dysfunctional customer behavior severity : an empirical examination

Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing 85 (2009) 3, pp. 321-335

Persistent link: https://www.econbiz.de/10003892365

Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service

Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153

Persistent link: https://www.econbiz.de/10009488952

Deviant customer behaviour : a study of techniques of neutralisation

Harris, Lloyd C.; Daunt, Kate L. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 834-853

Persistent link: https://www.econbiz.de/10009310362

Managing customer misbehavior : challenges and strategies

Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293

Persistent link: https://www.econbiz.de/10009788853

Cluster analysis : an example analysis on personality and dysfunctional customer behaviour

Beynon, Malcolm J.; Daunt, Kate L. - In: Quantitative modelling in marketing and management, (pp. 359-378). 2013

Persistent link: https://www.econbiz.de/10009681194

Linking employee and customer misbehaviour : the moderating role of past misdemeanours

Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 30 (2014) 3/4, pp. 221-244

Persistent link: https://www.econbiz.de/10010345687

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