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Co-creating high-value hospitality services in the tourism ecosystem : towards a paradigm shift?
Giannopoulos, Antonios; Skourtis, George; Kalliga, Alexandra - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 6 (2020) 2, pp. 3-11
Persistent link: https://www.econbiz.de/10012269016
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Co-Creating High-Value Hospitality Services in the Tourism Ecosystem : Towards a Paradigm Shift?
Giannopoulos, Antonios; Skourtis, George; Kalliga, Anexandra - 2020
Purpose: Adopting the service-ecosystem perspective, this is the first empirical study conceptualising tourism as an ecosystem. Based on the institutional theory and focusing on high-value hospitality services, it aims to unveil the components of the multilayer tourism ecosystem that enable...
Persistent link: https://www.econbiz.de/10014090196
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Customer satisfaction with co-created hospitality services : regulatory focus orientation and positive disconfirmation
Kuzgun, Ebru; Altinigne, Nesenur; Arıkan, Esra - In: Journal of vacation marketing 28 (2022) 4, pp. 510-523
Persistent link: https://www.econbiz.de/10013387795
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Value co-creation and perceived value: A customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European Research on Management and Business Economics … 28 (2022) 1, pp. 1-10
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...
Persistent link: https://www.econbiz.de/10014525685
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...
Persistent link: https://www.econbiz.de/10012813648
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Value creation in the market ecosystem : a Service-Dominant logic perspective
Katsifaraki, Georgia - Panepistēmio Kypru / Department of Economics - 2018
Persistent link: https://www.econbiz.de/10012041746
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Multiplex value cocreation in unique service exchanges
Razmdoost, Kamran; Alinaghian, Leila; Smyth, Hedley J. - In: Journal of business research : JBR 96 (2019), pp. 277-286
Persistent link: https://www.econbiz.de/10011980996
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Service quality management and ecosystem theory
Chen, Zhiran; Dahlgaard-Park, Su Mi; Yu, Liying - In: Total quality management & business excellence : an … 25 (2014) 10, pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
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Value propositions : a service ecosystems perspective
Frow, Pennie; McColl-Kennedy, Janet R.; Hilton, Toni; … - In: Marketing theory 14 (2014) 3, pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
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Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems
Rossi, Paula; Tuurnas, Sanna - In: Public management review 23 (2021) 2, pp. 254-275
Persistent link: https://www.econbiz.de/10012390679