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Mean service metrics : biased...
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41
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
42
Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar
;
Ghanim, Haitham G.
;
Abdel-Razek, Refaat H.
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 406-431
Persistent link: https://www.econbiz.de/10011637537
Saved in:
43
Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
3
,
pp. 358-377
Persistent link: https://www.econbiz.de/10011665095
Saved in:
44
The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem
;
Hashem, Tareq N.
;
Swies, Rateb Jalil
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
Saved in:
45
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
46
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
47
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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48
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
49
Analysis of influence of quality of service and quality of products on loyalty of members with member satisfaction as intervening variable in Loan and Save Cooperative Nasari Branc...
Marbun, April Sabdi
;
Sinulingga, Sukaria
;
Iskandarini
- In:
Academic journal of economic studies
4
(
2018
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10011917855
Saved in:
50
Customer satisfaction, product quality and performance of companies
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Národohospodářský obzor : časopis věnovaný …
14
(
2014
)
4
,
pp. 329-344
Persistent link: https://www.econbiz.de/10010471209
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