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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012650009

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence 26 (2015) 9/10, pp. 971-985

Persistent link: https://www.econbiz.de/10011440757

Applying Kansei Engineering, the Kano model and QFD to services

Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274

Persistent link: https://www.econbiz.de/10010255099

Applying a Kansei engineering-based logistics service design approach to developing international express services

Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International journal of physical distribution & … 45 (2015) 6, pp. 618-646

Persistent link: https://www.econbiz.de/10011376634

Feeling leads to believing : a Kansei-based approach to explore website users' purchase intention in the travel agency sector

Chang, Kuo-Chien - In: Information systems and e-business management : ISeB 15 (2017) 1, pp. 21-50

Persistent link: https://www.econbiz.de/10011711666

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10012661363

A Kansei engineering-based decision-making method for offline medical service quality evaluation with multidimensional attributes

Liu, Yujia; Ren, Xinrui; Ji, Feixia; Liang, Changyong; … - In: Socio-economic planning sciences : the international … 96 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015166610

Equitable allocation of mobile clinic services in a capacity-constrained setting

Serrato-Fonseca, Julia Isabel; Anaya-Arenas, Ana Maria; … - 2025

Persistent link: https://www.econbiz.de/10015432905

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent Business & Management 8 (2021) 1, pp. 1-35

Persistent link: https://www.econbiz.de/10014001627

Application of Kansei engineering and data mining in the Thai ceramic manufacturing

Kittidecha, Chaiwat; Yamada, Koichi - In: Journal of Industrial Engineering International 14 (2018) 4, pp. 757-766

Ceramic is one of the highly competitive products in Thailand. Many Thai ceramic companies are attempting to know the customer needs and perceptions for making favorite products. To know customer needs is the target of designers and to develop a product that must satisfy customers. This research...

Persistent link: https://www.econbiz.de/10011995869