Karjaluoto, Heikki; Jayawardhena, Chanaka; Leppäniemi, … - In: Telecommunications Policy 36 (2012) 8, pp. 636-649
and usage level actually affect value, trust and loyalty is inconclusive. The current research is set in the … perceived value relates positively to loyalty, and that trust mediates that relationship. Surprisingly, in the … telecommunications industry, increasing relationship age and usage level strengthen neither value and loyalty nor the links between trust …