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Methods of Measuring Health-Care Service Quality

Lee, Hanjoon; Delene, Linda M.; Bunda, Mary Anne; Kim, … - In: Journal of Business Research 48 (2000) 3, pp. 233-246

Persistent link: https://www.econbiz.de/10005473824

Methods of Measuring Health-Care Service Quality

Lee, Hanjoon; Delene, Linda M.; Bunda, Mary Anne; Kim, … - In: Journal of business research : JBR 48 (2000) 3, pp. 233-246

Persistent link: https://www.econbiz.de/10006728592

Product-Type Moderating Effects on Short-Term Demand for Reduced Price Convenience Goods

Meloche, Martin S.; Calantone, Roger J.; Delene, Linda M. - In: Journal of food products marketing 4 (1997) 1, pp. 43-60

Persistent link: https://www.econbiz.de/10007199753

Talk It Up (and Down and Across) - Whether you're talking up, down, or across the organizational chart, there are strategies that make communication more effective. Sharing technical and task information must be balanced with courtesy, competence, and an understanding of the audience. Learn the common pitfalls and solutions to communication.

Aller, Betsy M.; Mallak, Larry A.; Lyth, David M. - In: Industrial management : the magazine for better … 47 (2005) 4, pp. 27

Persistent link: https://www.econbiz.de/10006234326

A cultural study of ISO 9000 certification

Mallak, Larry A.; Bringelson, Liwana S.; Lyth, David M. - In: International journal of quality & reliability management 14 (1997) 4-5, pp. 328-348

Persistent link: https://www.econbiz.de/10006396020

A cultural study of ISO 9000 certification

Mallak, Larry A.; Bringelson, Liwana S.; Lyth, David M. - In: International Journal of Quality & Reliability Management 14 (1997) 4, pp. 328-348

Reports an exploratory investigation of the organizational cultural values supporting and inhibiting certification to the ISO 9000 series of quality standards. As more firms pursue certification to ISO 9000 based quality system standards, the hypothesis emerges of a common cultural profile to...

Persistent link: https://www.econbiz.de/10014801121

Culture, the built environment and healthcare organizational performance

Mallak, Larry A.; Lyth, David M.; Olson, Suzan D.; … - In: Managing service quality : MSQ ; an international journal 13 (2003) 1, pp. 27-38

Persistent link: https://www.econbiz.de/10007162184

Training industrial engineers with an interfunctional computer simulation game

Bringelson, Liwana S.; Lyth, David M.; Reck, Robert L.; … - In: Computers & industrial engineering : CAIE ; an … 29 (1995) 1-4, pp. 89-92

Persistent link: https://www.econbiz.de/10007329659