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Switching experience, customer satisfaction, and switching costs in the ICT industry

Matzler, Kurt; Strobl, Andreas; Thurner, Norbert; … - In: Journal of service management 26 (2015) 1, pp. 117-136

Persistent link: https://www.econbiz.de/10010504617

Customer loyalty development : the role of switching costs

Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554

Persistent link: https://www.econbiz.de/10010198085

An integrative framework for customer switching behavior

Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094

Persistent link: https://www.econbiz.de/10011977442

Internet banking and customer loyalty : evidence from the French market

Sahut, Jean-Michel; Kammoun, Niaz; Teulon, Frédéric - In: Revue Gestion 2000 : management & prospective 35 (2018) 1, pp. 151-168

Persistent link: https://www.econbiz.de/10011977136

Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896

Drivers of customer retention : an introspection into Indian retail customers

Mathew, Jogi - In: Vision : the journal of business perspective 28 (2024) 5, pp. 567-579

Persistent link: https://www.econbiz.de/10015156740

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

Investigating temporal effects of risk perceptions and satisfaction on customer loyalty

Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273

Persistent link: https://www.econbiz.de/10010359565

Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal

Li, Chia-Ying - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 370-393

Persistent link: https://www.econbiz.de/10011400714

Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint

Yang, Shuiqing - In: The journal of business & industrial marketing 30 (2015) 2, pp. 117-128

Persistent link: https://www.econbiz.de/10010532118