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Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
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When do service employees smile? Response‐dependent emotion regulation in emotional labor
Ashtar, Shelly
;
Yom‐Tov, Galit B.
;
Akiva, Navot
; …
- In:
Journal of Organizational Behavior
42
(
2021
)
9
,
pp. 1202-1227
Persistent link: https://www.econbiz.de/10012632973
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Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Ashtar, Shelly
;
Yom-Tov, Galit B.
;
Rafaeli, Anat
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 525-542
Persistent link: https://www.econbiz.de/10015375820
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The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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5
Neoconomy : George Bush's revolutionary gamble with America's future
Altman, Daniel
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2004
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1. ed.
Persistent link: https://www.econbiz.de/10002062856
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6
Innovative financing mechanisms for education
Altman, Daniel
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2010
Persistent link: https://www.econbiz.de/10009502170
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Welfare effects of mechanisms for procuring global public goods
Altman, Daniel
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2010
Persistent link: https://www.econbiz.de/10009502174
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8
Are international differences in living standards really so hard to explain?
Altman, Daniel
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2013
Persistent link: https://www.econbiz.de/10009763175
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9
Outrageous fortunes : the twelve surprising trends that will reshape the global economy
Altman, Daniel
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2011
-
1. ed.
OUTRAGEOUS FORTUNES CONTENTS Introduction 1 PART I: LIMITS 1. China will get richer, and then it will get poorer again. 11 2. The European Union will disintegrate as an ...
Persistent link: https://www.econbiz.de/10008841846
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Connected : 24 hours in the global economy
Altman, Daniel
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2007
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1. ed.
Persistent link: https://www.econbiz.de/10003375195
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