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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens; Bilstein, Nicola; Hörner, Kathrin Brigitte - In: Journal of service research 22 (2019) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
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Stress and the manager : making it work for you
Albrecht, Karl - 1979
Persistent link: https://www.econbiz.de/10000589323
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Internationale Kontakte für die Weiterbildung von Führungsnachwuschs
Albrecht, Karl - In: Plus : Zeitschr. für Unternehmensführung 1 (1967), pp. 70-73
Persistent link: https://www.econbiz.de/10001816708
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10001574380