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Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco; Hennig-Thurau, Thorsten; Sassenberg, Kai - In: Journal of retailing and consumer services 17 (2010) 2, pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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Consumer power : a comparison of the old economy and the internet economy
Rezabakhsh, Behrang; Bornemann, Daniel; Hansen, Ursula; … - In: Journal of consumer policy : consumer issues in law, … 29 (2006) 1, pp. 3-36
Persistent link: https://www.econbiz.de/10003320233
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Consumer file sharing of motion pictures
Hennig-Thurau, Thorsten; Henning, Victor; Sattler, Henrik - In: Journal of marketing 71 (2007) 4, pp. 1-18
Persistent link: https://www.econbiz.de/10003564816
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"Word-of-mouse" : why consumers listen to each other on the internet
Hennig-Thurau, Thorsten - In: Yearbook of marketing and consumer research 3 (2005), pp. 37-58
Persistent link: https://www.econbiz.de/10003256517