Part I. Theoretical Basis -- Chapter 1. The Concept of a Comprehensive Management Approach -- Chapter 2. Stress Management and Resilience Building -- Part II. The Software Solution -- Chapter 3. The Concept of Excellence-Driven Self-Assessment -- Chapter 4. Impress Training Modules -- Part III....

Quality management, the traditional one and more so the modern Total Quality Management like the EFQM Excellence model, are exclusively social innovation thoroughly based in the social sciences, theoretically as well as methodically. In a more or less consistent way these systems have become a...