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Technology, selection, and training in call centers

Sieben, Inge; Grip, Andries de; Longen, Jessica; … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 553-572

Persistent link: https://www.econbiz.de/10003883039

The effectiveness of more advanced human resource systems in small firms

Grip, Andries de; Sieben, Inge - In: The international journal of human resource management 20 (2009) 9, pp. 1914-1928

Persistent link: https://www.econbiz.de/10003902954

Industrial relations and labour market segmentation in Dutch call centres

Van Jaarsveld, Danielle; Grip, Andries de; Sieben, Inge - In: European journal of industrial relations 15 (2009) 4, pp. 417-435

Persistent link: https://www.econbiz.de/10003916048

The role of peers in estimating tenure-performance profiles : evidence from personnel data

Grip, Andries de; Sauermann, Jan; Sieben, Inge … - 2011

Persistent link: https://www.econbiz.de/10009381051

Are more competent workers more satisfied?

Grip, Andries de; Sieben, Inge Josephina Petra; … - In: Labour : review of labour economics and industrial relations 23 (2009) 4, pp. 589-607

Persistent link: https://www.econbiz.de/10003911091

The role of peers in estimating tenure-performance profiles : evidence from personnel data

Grip, Andries de; Sauermann, Jan; Sieben, Inge … - 2011

In this paper, we estimate tenure-performance profiles using unique panel data that contain detailed information on individual workers' performance. We find that a 10 per cent increase in tenure leads to an increase in performance of 5.5 per cent of a standard deviation. This translates to an...