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Customer satisfaction, loyalty and repurchase : some evidence from apparel consumers
Curtis, Tamilla; Abratt, Russell; Dion, Paul; Rhoades, … - In: Review of business : interdisciplinary journal on risk … 32 (2011/12) 1, pp. 47-57
Persistent link: https://www.econbiz.de/10009509286
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Competitive advantage, private-label brands, and category profitability
Pepe, Michael S.; Abratt, Russell; Dion, Paul - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 154-172
Persistent link: https://www.econbiz.de/10009488949
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The impact of private label brands on customer loyalty and product category profitability
Pepe, Michael S.; Abratt, Russell; Dion, Paul - In: The journal of product & brand management 20 (2011) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10009007097
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The impact of sexual imagery in advertising : comparing Hispanics’ and Non-Hispanics’ attitudes and responses toward print ads
Kelsmark, Kevin Ann; Dion, Paul; Abratt, Russell; … - In: Journal of promotion management : JPM 17 (2011) 1, pp. 114-131
Persistent link: https://www.econbiz.de/10009238577
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Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context
Molinari, Lori K.; Abratt, Russell; Dion, Paul - In: The journal of services marketing 22 (2008) 5, pp. 363-373
Persistent link: https://www.econbiz.de/10008093034
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Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context
Molinari, Lori K.; Abratt, Russell; Dion, Paul - In: The journal of services marketing 22 (2008) 4-5, pp. 363-373
Persistent link: https://www.econbiz.de/10008105459
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The impact of private label brands on customer loyalty and product category profitability
Pepe, Michael S.; Abratt, Russell; Dion, Paul - In: The journal of product & brand management 20 (2011) 1, pp. 27-37
Persistent link: https://www.econbiz.de/10008850824
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Customer satisfaction, loyalty and repurchase : some evidence from apparel consumers
Curtis, Tamilla; Abratt, Russell; Dion, Paul; Rhoades, Dawna - In: Review of business : a quarterly publication of the … 32 (2011/12) 1, pp. 47-57
Persistent link: https://www.econbiz.de/10009911765
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Competitive advantage, private-label brands, and category profitability
Pepe, Michael S.; Abratt, Russell; Dion, Paul - In: Journal of marketing management : MM 28 (2012) 1, pp. 154-173
Persistent link: https://www.econbiz.de/10009818328
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan; Tseng, … - In: The Service Industries Journal 32 (2010) 5, pp. 773-787
This analysis examines the influence of ethical sales behaviour, salesperson expertise, service performance, corporate reputation, and corporate performance on relationship quality and its consequences from multi-level perspectives in order to identify the nature of mix relationships at...
Persistent link: https://www.econbiz.de/10010620630