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The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad

Phillips, Chelsea; Russell-Bennett, Rebekah; … - In: Journal of service management 34 (2023) 4, pp. 770-805

Persistent link: https://www.econbiz.de/10014338204

A service science approach for improving healthy food experiences

Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471

Persistent link: https://www.econbiz.de/10010156845

Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration

Wetzels, Martin; Odekerken-Schröder, Gaby; van Oppen, … - In: Management information systems : mis quarterly 33 (2009) 1, pp. 177-196

Persistent link: https://www.econbiz.de/10008225519

Who's who in brand communities - and why?

Ouwersloot, Hans; Odekerken-Schröder, Gaby - In: European journal of marketing : EJM 42 (2008) 5, pp. 571-585

Persistent link: https://www.econbiz.de/10008057919

A Cultural Models Approach to Service Recovery

Ringberg, Torsten; Odekerken-Schröder, Gaby; … - In: Journal of marketing 71 (2007) 3, pp. 194

Persistent link: https://www.econbiz.de/10007745069

Trade-offs in Online Purchase Decisions: - Two Empirical Studies in Europe

Odekerken-Schröder, Gaby; Wetzels, Martin - In: European management journal : publ. twice a year for … 21 (2003) 6, pp. 731-739

Persistent link: https://www.econbiz.de/10006251084

Norms in Behavioral Interventions : Peer or Anchoring Effects?

Verhallen, Pieter - 2020

Descriptive information of peers' behavior is used to nudge individuals to behave according to a norm. Yet, since such descriptive information is often a quantitative metric, it is possible that the behavioral change is due to anchoring. We disentangle peer and anchoring effects, and test...

Persistent link: https://www.econbiz.de/10012853157

What causes imbalance in complex service networks? : evidence from a public health service

Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56

Persistent link: https://www.econbiz.de/10011654986

The service triad : an empirical study of service robots, customers and frontline employees

Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292

Persistent link: https://www.econbiz.de/10012880726

Emotional communication by service robots : a research agenda

Becker, Marc; Efendić, Emir; Odekerken-Schröder, Gaby - In: Journal of service management 33 (2022) 4/5, pp. 675-687

Persistent link: https://www.econbiz.de/10013325742

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