This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge...

This brief book serves two general purposes: (1) as a resource to assist students and researchers to interpret the highly variable offerings in the business and management literature; and (2) as a critical evaluation of the scientific shortcomings of the empirical social-science model of research...