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OLC EcoSci
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Ich weiß es, wenn ich's sehe : eine kurze Geschichte über die Qualität
Guaspari, John
-
2000
Persistent link: https://www.econbiz.de/10004604423
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2
I know it when I see it : a modern fable about quality
Guaspari, John
-
1985
-
1. [Dr.]
Persistent link: https://www.econbiz.de/10004015646
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3
Reflections
Guaspari, John
- In:
The Journal for quality and participation
20
(
1997
)
5
,
pp. 64
Persistent link: https://www.econbiz.de/10007364300
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4
Quality at Random - Time to Take the Offensive With TQ
Ciampa, Dan
;
Guaspari, John
- In:
Quality : the magazine of product assurance
32
(
1993
)
3
,
pp. 57
Persistent link: https://www.econbiz.de/10006008608
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5
Dispatches From the Front - You don't give your family satisfaction surveys and conduct focus groups in the living room. If you want customers to be like family, why do it to them?
Guaspari, John
- In:
Across the board
(
2004
),
pp. 55-56
Persistent link: https://www.econbiz.de/10006693419
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6
Dispatches From the Front - The poor telephone etiquette you encounter in doctors' offices isn't health care's largest problem, but it may be representative.
Guaspari, John
- In:
Across the board
(
2004
),
pp. 55-56
Persistent link: https://www.econbiz.de/10006693631
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7
Dispatches From the Front - Focusing on your customers sounds like it should be a good thing, but it doesn't give the significant change in perspective you need.
Guaspari, John
- In:
Across the board
(
2004
),
pp. 63-64
Persistent link: https://www.econbiz.de/10006693733
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Dispatches From the Front - If companies can "create a burning platform," as many of them did in the 1990s, I say they should be allowed to "toss customers down a well."
Guaspari, John
- In:
Across the board
(
2003
),
pp. 63-64
Persistent link: https://www.econbiz.de/10006694060
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9
Dispatches From the Front - I've said that there is no such thing as an internal customer. I know when to admit I'm wrong.
Guaspari, John
- In:
Across the board
(
2003
),
pp. 55-56
Persistent link: https://www.econbiz.de/10006694209
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Dispatches From the Front - If your employees are spending more time gaming the system than serving your customers, it's costing you money.
Guaspari, John
- In:
Across the board
(
2003
),
pp. 63-64
Persistent link: https://www.econbiz.de/10006694411
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