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Personal and organizational level relationships in relational exchanges in supply chains – a bottom-up model

Qian, Chen; Seuring, Stefan; Wagner, Ralf; Dion, Paul A. - In: Supply Chain Management: An International Journal 26 (2020) 1, pp. 32-47

Purpose: This paper aims to examine how trust and communication at the personal level relationships conform to trust and communication at the organizational level relationships and which role do the two different level relationships play in influencing firms’ commitment, performance and...

Persistent link: https://www.econbiz.de/10012414058

The influence of corporate reputation on preference for biodiesel supplier

Poulakidas, Angela; Dion, Paul A. - In: Corporate reputation review : an international journal 19 (2016) 4, pp. 331-344

Persistent link: https://www.econbiz.de/10011602544

Sales objections as a negotiation tactic

Dion, Paul A. - In: Journal of Behavioral Economics 16 (1987) 1, pp. 33-47

Persistent link: https://www.econbiz.de/10005144248

An Empirical Assessment of the Zeithaml, Berry and Parasuraman Service Expectations Model

Dion, Paul A.; Javalgi, Rajshekhar; DiLorenzo-Aiss, Janet - In: The service industries journal 18 (1998) 4, pp. 66-86

Persistent link: https://www.econbiz.de/10007348809

Women in the Business-to-Business Salesforce: Some Differences in Performance Factors

Dion, Paul A.; Easterling, Debbie; Javalgi, Raj - In: Industrial marketing management : the international … 26 (1997) 5, pp. 447-458

Persistent link: https://www.econbiz.de/10006313136

Buyer Reactions to Product Stockouts in Business to Business Markets

Dion, Paul A.; Banting, Peter M. - In: Industrial marketing management : the international … 24 (1995) 4, pp. 341

Persistent link: https://www.econbiz.de/10006331757

Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries

Spiteri, Joseph M.; Dion, Paul A. - In: Industrial marketing management : the international … 33 (2004) 8, pp. 675-688

Persistent link: https://www.econbiz.de/10006241942

Efficacy of supply chain relationships : differences in performance appraisals between buyers and suppliers

Qian, Chen; Dion, Paul A.; Wagner, Ralf; Seuring, Stefan - In: Operations management research : OMR ; advancing … 16 (2023) 3, pp. 1302-1320

Persistent link: https://www.econbiz.de/10014425923

An Empirical Assessment Of The Zeithaml, Berry And Parasuraman Service Expectations Model

Dion, Paul A.; Javalgi, Rajshekhar; Dilorenzo-Aiss, Janet - In: The Service Industries Journal 18 (1998) 4, pp. 66-86

The study empirically evaluated the Zeithaml et al. model of service expectations. Data on. service reliability was gathered from 267 auto repair service personnel who bought auto parts from manufacturer dealerships and independent suppliers. The model was partially successful in explaining...

Persistent link: https://www.econbiz.de/10010620603

Comparisons of Alternative Perceptions of Sales Performance

Dion, Paul A.; Banting, Peter M. - In: Industrial marketing management : the international … 29 (2000) 3, pp. 263-270

Persistent link: https://www.econbiz.de/10006289504