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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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La dimension service
Albrecht, Karl; Zemke, Ron - 1987
Persistent link: https://www.econbiz.de/10004304042
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Service-Strategien
Albrecht, Karl; Zemke, Ron - 1987
Persistent link: https://www.econbiz.de/10004059029
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Best practices in customer service
Zemke, Ron (contributor) - 1999 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004023000
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Managing knock your socksoff service
Bell, Chip R.; Zemke, Ron - 2007 - 2. ed.
Persistent link: https://www.econbiz.de/10004883657