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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Co-creating value using customer training and education in a healthcare service design
Damali, Uzay; Miller, Janis L.; Fredendall, Lawrence D.; … - In: Journal of operations management 47/48 (2016), pp. 80-97
Persistent link: https://www.econbiz.de/10011639976
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An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services
Venkataraman, Sriram; Fredendall, Lawrence D.; Taaffe, … - In: Journal of operations management 61 (2018), pp. 68-81
Persistent link: https://www.econbiz.de/10011932710
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Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
Damali, Uzay; Fredendall, Lawrence D.; Miller, Janis L.; … - In: Decision sciences 53 (2022) 4, pp. 750-770
Persistent link: https://www.econbiz.de/10013464343
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Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.; Fredendall, Lawrence D.; Siemens, … - In: Quality management journal : QMJ 29 (2022) 3, pp. 160-182
Persistent link: https://www.econbiz.de/10013410705