Frontmatter -- Contents -- Contributors -- Preface -- Introduction / Morgan, Michael / Lugosi, Peter / Ritchie, J.R. Brent -- Part 1: Understanding the Consumer Experience in Tourism and Leisure: Concepts and Issues -- Chapter 1. The Dimensions of the Tourist Experience / Cutler, Sarah Quinlan /...

This article discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The article is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and...

Purpose – This paper examines customers' participation in the production of commercial hospitality. Drawing on a study of queer consumers (i.e. lesbian, gay, bisexual and transgender individuals), the paper considers the ways in which frequently circulated understandings, or myths, shaped...

Purpose – This paper aims to introduce the notion of investigative research on the internet (IRI) and conceptualise its processes through the principle of streaming. It seeks to discuss the similarities and differences between IRI and netnography and considers various aspects of the IRI...