Firm boundaries have been the subject of much scholarly interest in recent years, as firms increasingly hire external, "contingent" workers and outsource previously core activities. However, little empirical research has directly studied what happens differently inside the firm's boundaries,...

Organizations face increasing pressure to improve internal conflict management, which has led to experimentation with different types of dispute resolution components. These include: Rights-based processes, in which third-parties determine the outcome of a dispute based on laws, contracts or...