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~subject:"Großbritannien"
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Großbritannien
Consumer behaviour
23
Konsumentenverhalten
23
United Kingdom
12
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Kundenzufriedenheit
9
Marketing management
9
Marketingmanagement
9
Dienstleistungsqualität
7
Einzelhandel
7
HF Commerce
7
Retail trade
7
Service quality
7
Arbeitsverhalten
6
Marketing
6
Online retailing
6
Online-Handel
6
Work behaviour
6
Corporate culture
5
Unternehmenskultur
5
Beschwerdemanagement
4
Complaint management
4
Confidence
4
Coronavirus
4
Theorie
4
Theory
4
Tourism
4
Tourismus
4
Vertrauen
4
Business ethics
3
Customer service
3
Dienstleistungsmarketing
3
Football
3
Fußball
3
Gastgewerbe
3
Gastronomie
3
Hospitality industry
3
Kundenservice
3
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1
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1
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Article
12
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11
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11
Aufsatz im Buch
1
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1
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1
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1
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English
12
Author
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Harris, Lloyd C.
9
Ogbonna, Emmanuel
7
Cockrill, Antje
3
Goode, Mark M. H.
3
Beetles, Andrea
1
Russell-Bennett, Rebekah
1
Published in...
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British journal of management : BJM
2
Culturally-sensitive models of family business in Anglo region : a compendium using the globe paradigm
1
European journal of marketing : EJM
1
Human resource management journal
1
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
1
Journal of consumer behaviour : an international research review
1
Journal of marketing management : MM
1
Journal of service research : JSR
1
Services marketing quarterly
1
The journal of product & brand management
1
Work, employment & society : a journal of the British Sociological Association
1
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ECONIS (ZBW)
12
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1
DVD pirating intentions : angels, devils, chancers and receivers
Cockrill, Antje
;
Goode, Mark M. H.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10009508888
Saved in:
2
Perceived price fairness and price decay in the DVD market
Cockrill, Antje
;
Goode, Mark M. H.
- In:
The journal of product & brand management
19
(
2010
)
5
,
pp. 367-374
Persistent link: https://www.econbiz.de/10008658561
Saved in:
3
The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Cockrill, Antje
;
Goode, Mark M. H.
;
Beetles, Andrea
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
Saved in:
4
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
5
Ethnic gatekeeping on the shopfloor : a study of bases, motives and approaches
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Work, employment & society : a journal of the British …
30
(
2016
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011434839
Saved in:
6
Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Human resource management journal
25
(
2015
)
2
,
pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
Saved in:
7
All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
Saved in:
8
The adoption of information technology in a mature British family firm
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Culturally-sensitive models of family business in Anglo …
,
(pp. 195-213)
.
2008
Persistent link: https://www.econbiz.de/10003788017
Saved in:
9
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
10
Organizational cultural perpetuation : a case study of an English premier league football club
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
British journal of management : BJM
25
(
2014
)
4
,
pp. 667-686
Persistent link: https://www.econbiz.de/10010478657
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